At the anniversary of our contract we ask our customers for feedback and comments, some of the comments our customers have made are:
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"My elevator is not a luxury. It is a medical necessity. When I call for service, it is always an emergency situation. You always come through for me on the spot and grant me same day service, Thank you very much. I am most grateful."
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Yes, I just can’t wait to be done with this elevator and with (the competition). I am pushing for you to get this building because of your pricing, good work and response time!
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"Thank you again for the speedy rescue of our elevator."
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"Your services have been timely and professional, which is why we are pleased to extend this award for another year."
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"Better Pricing."
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"You have always taken care of emergencies in a timely manner."
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"I never circle 10’s, so you’re alright in my book."
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"We were very satisfied with the recent service on our elevator. RMR resolved problems in 1 service call which could not be fixed by the previous company in numerous attempts."
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"Gave you a couple 9’s just so you would not get complacent – good job!"
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"Service is prompt in emergencies and office personnel is always a pleasure to speak to."
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"All areas are excellent!"
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"Above and Beyond!"
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"All is very satisfactory."
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"Truly one of the few services that go unnoticed because you do such a good job we rarely need to call for additional service. It’s all about preventive maintenance."
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"2007 was beyond words!"
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Office staff and service men always prompt and helpful with all of our elevators.
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"You guys do a great job!"
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"My experience thus far with Mr. Shipley has been excellent and I am grateful for his assistance with any problems I might have."
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"My thanks to Sandra for helping get the work done, especially inspections."
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"We want to thank you for all the hard work and professionalism you and the rest of your company have demonstrated. We truly appreciate the expediency and responsiveness of your company."
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"Every time we call for service Nancy is extremely courteous & helpful. It is a pleasure to deal with service people like Nancy."
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"You’re always helpful and the problem is resolved. Service personnel helpful and competent. 1000% better than previous company."
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"You’re service is fine and reliable – Keep it up! Thanks!"
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"Best Elevator Company we have ever worked with – totally satisfied. Thank You!"
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Office staff always helpful and attentive to any and all maintenance calls.
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Thank you for a great elevator!
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We are using the elevator more frequently as we are in our late 80’s. It is holding up well.
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Elevator is in good condition – to your credit!
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RMR has been very professional firm for many years and Bears Nest would like to continue our relationship.
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All personnel are terrific.
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Thanks again for all your help anytime I called. You have always been most patient and accommodating and I have enjoyed working with you…I would recommend your company highly to anyone with an elevator.